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Sirman Corporate

SIRMAN SPA a Socio unico - Padova (Italy) - is a leader in the field of Professional equipment for the beverage. Check out the online product catalog, activities and news

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Sirman's IoT applications are not only limited to machines but also to the after-sales service system  

La **Digital Transformation** is a cultural and organisational challenge of our times. Companies can simply adapt or be **proactive** and integrate change to seize new opportunities. Sirman pursues and anticipates the latter option.

Sirman was already an early proponent of digital transformation long before it became a trend, when the Italian entrepreneurial system wasn’t even supported and promoted yet.

##How it all started

Today, Sirman is a leading manufacturer of food-processing equipment for professional kitchens and the retail industry. But before getting here, it had to face various difficulties and challenges, as Luca Marzaro, Sirman Group’s CEO, told us. 

<Blockquote user="Luca Marzaro" role="AD" src="">
Sirman was established in 1969, almost by chance. The previous company of one of the founders had a rival that manufactured the same equipment plus slicers, giving it a significant advantage in the marketplace. Therefore, Sirman’s three co-founders – two brothers and their brother-in-law – decided to manufacture slices as well. However, it wasn’t as easy as one could think because of the shortage of sub-suppliers in that area.
The real challenge was starting the supply chain and many processes that weren't even available in the area yet. After years of difficulties, only one of the co-founders decided to keep the business running, using the commissions he earned from his commercial activity for other companies to pay the employees.
</Blockquote>

Things started to change in the 1980s when Sirman expanded commercially, structuring the production by drawing heavily from the upper Milanese industrial district.

<Blockquote user="Luca Marzaro" role="AD" src="">
We relied on the Lombard district we had been collaborating with for several years. However, little by little, we achieved our autonomy by manufacturing almost everything in-house, avoiding the adverse effects of the crisis that hit the upper Milanese industrial district.
</Blockquote>

In the 1980s, the company had the possibility to enter the international market, which was quite uncommon for a small-medium enterprise like Sirman.

<Blockquote user="Luca Marzaro" role="AD" src="">
Sirman started attending trade fairs and events looking for international partners and clients. At that time, it was more common to see foreign operators coming to Italy to get to know its entrepreneurial system. But we decided to reverse this trend by going abroad. Then, from the late 1990s, the company established its branches in the United States (1999), Shanghai (2005), and Brazil (2016), covering major markets while adapting to their different dynamics. This international presence allowed us to speed up delivery times and manage the stock and business relationships directly, bypassing intermediaries and local brokers.
</Blockquote>

## The first IoT ideas

Initiative, problem-solving, and determination helped Sirman consolidate and expand its business and approach the Internet of Things. It started integrating its appliances with the first rudimentary applications, even before the IoT era, progressing to today’s cutting-edge technologies.

Sirman approached this matter about 15 years ago, even if, at that time, the applications weren’t that well-defined. However, the goal was clear: controlling the appliances remotely to be more efficient and effective.

That’s how the first project came to life. Because Sirman couldn’t rely on a widespread internet network, this project was based on airwave technology having minimum impact on the appliances, which communicated via the power cable. However, more advanced mechanisms soon made this system obsolete, but the company kept experimenting and researching, focusing on remote-control technologies.

<Blockquote user="Luca Marzaro" role="AD" src="">
These smart appliances emitted signals. The system was based on conveyed waves, i.e. a technology that transmits data via the power supply network. We called it Sirman’s Remote Control System. More than once – Luca Marzaro continues – I was asked to show our system, which became a real case study. We also invented the Sirman Track, an after-sales tracking system installed on our appliances. This software allowed technicians to draw digital reports through a palmtop. The technology improved as the Internet became more popular and WI-FI chips became more affordable, making the old remote control structure outdated. We at Sirman manufacture 100% aluminium and steel appliances. However, we believe that ease of use and a close relationship with our clients must develop alongside technology.
</Blockquote>

We provide smart, safe, and efficient appliances connected to the Internet to exchange data and, thus, make them reactive, speeding up the after-sales service, which has always been our flagship.

<Blockquote user="Luca Marzaro" role="AD" src="">
We have always focused on remote-control technology, applying it since it was invented. As a result, our after-sales service has improved, becoming more timely and effective. Over the years, this service has become more expensive, and technicians are not always available to work on weekends. However, with IoT, we can obtain a massive amount of data, solving problems even before they occur.
</Blockquote>


## The advantages of IoT

The Internet of Things makes appliances smart as they can activate and function autonomously. It also allows technicians to collect data, helping them prevent wear and solve problems. Thanks to IoT, recipes can be started and saved autonomously, making life much easier for professionals who want to simplify the procedures or start longer, complicated preparations.
Continues the in-depth study by reading: <a href='/en-GB/press-room/news/all-the-advantages-of-kitchen-4-0' class="css-2qbjsx" style="color: rgb(20, 145, 155);">All the advantages of Kitchen 4.0</a>

IoT has made Sirman appliances more sophisticated but still user-friendly. Technological innovation has just changed their potential to help professionals organise their kitchens more efficiently and prepare more complex recipes.

Sirman’s smart kitchen is ideal for small businesses and restaurant chains alike. For example, by remotely updating recipes, the headquarters can oversee the menu and recreate it in the other restaurants. This way, menus can be changed quickly and, in some cases, without even having to train the staff.

Moreover, IoT updates the operating systems autonomously without the technician’s intervention. 

Sirman’s IoT: smart equipment en technische ondersteuning

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Maintenance, recipe sharing, fault reporting and consumption monitoring.  

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The day is almost over, and the brigade is cleaning the kitchen. In the meantime, the kitchen leader is checking **Sirman’s web App** for new notifications. This App manages the appliances connected to the cloud (SRCS - Sirman Remote Control System). The Alpine cheese left to cure in the curing refrigerator is now ready. Tomorrow, they can taste it, and if they’re happy with the result, the kitchen leader can **save the new recipe** - temperature, humidity, and curing period - so it can be used again in the future. The app now suggests that the vacuum packing machine has completed the maximum number of cycles, and it’s time to replace the oil. The kitchen leader can replace it on their day off without interrupting the device’s workflow, **avoiding the risk of an unexpected failure**. 

That’s **how kitchen 4.0 works**. Every appliance is connected to the cloud, recording and sending data, and is managed remotely via computer or smartphone (read <a href='/en-GB/press-room/news/il-cloud-in-cucina/' style="text-decoration:none;color:#14919B">“the cloud in the kitchen”</a>).

In the past few years, digitisation has become part of the kitchen, bringing some excellent advantages. Let’s see them in detail.


## Why use data and digital technologies in the kitchen?
    
Today, **digitisation has become essential in many sectors**. Digitisation also means collecting data concerning your business and equipment and using them efficiently.

Therefore, the technologies that allow us to use these data **help promote intuition, talent, and entrepreneurial skills**. And this applies to professional kitchens as well. Let’s see why.

Data help keep the appliances’ operation always under control. How is the appliance working? Does it have worn out components? How much energy is it consuming? Knowing this information helps kitchen owners with **preventive maintenance**. By setting proper alarms on the app, you can be notified when a component is worn out, and thus prevent failures and downtime. This way, you can replace the component when the restaurant is closed without stopping the device’s operation.
    
![iot_fondo web.jpg](https://sirman-corporate-dev-s3-images.s3.eu-west-1.amazonaws.com/iot_fondo_web_ce44c49ab4.jpg)

For example, if you know that the grater roll must be replaced after **500 operating hours**, you can set the alarm on the app to be notified when this threshold is reached. This way, you can check whether the roll needs to be replaced for yourself.

Setting alarms and thresholds for cloud-connected appliances can make your life in the kitchen much easier. You can **automate many operations**, block the appliance automatically to prevent damage or promptly signal a failure. For example, if water remains in the softcooker once the food is ready and you don’t prepare anything else afterwards, the appliance emits a long beep. This signal allows you to promptly remove the water and prevent damage or blocking the dough mixer if the motor is overheating.

Having as much data as possible is essential even when you have to **ask for remote assistance**. Sirman’s operators analyse the data collected by the appliances’ sensors to understand whether the problem depends on their usage or a technical issue. This way, they can help you find a solution.

Moreover, **monitoring an appliance’s energy consumption** allows the kitchen leader to quantify the related costs.

![telefono montaggio.jpg](https://sirman-corporate-dev-s3-images.s3.eu-west-1.amazonaws.com/telefono_montaggio_79eb5a5fe7.jpg)


**In brief**, smart kitchen appliances help the brigade:

☑️&nbsp;&nbsp;carry out **preventive maintenance**
☑️&nbsp;&nbsp;<b>automate operations</b>
☑️&nbsp;&nbsp;**stop the appliance automatically** before causing irreparable damage
☑️&nbsp;&nbsp;La <b>signal failures in real time</b>
☑️&nbsp;&nbsp;Inspect the appliance and ask for **remote assistance**
☑️&nbsp;&nbsp;**Monitor the consumption** of every appliance


As the appliance gets easier to control, interaction becomes more immediate. Sirman devices can be connected to Amazon smart speakers, which allow the kitchen leader to give voice commands to the appliance through Alexa.


##Why should a professional kitchen be connected to the cloud?

The **cloud** is where all these data are stored. It’s an agile infrastructure with a high storage capacity. Sirman’s appliances rely on Amazon Web Service, Amazon’s spin-off dedicated to all-things data and IoT.

Remember! The cloud is the **shared data storage of your professional kitchen**. Let’s see a few examples.

Sirman’s SRCS catering appliances are connected to the cloud, which kitchen leaders can access through the app. Therefore, you only need **one device** (a smartphone, tablet, or computer) **to control all kitchen appliances**. That’s what we call a huge advantage.

This means that **one recipe can be shared by several appliances**. For example, a curing recipe can be launched on several curing refrigerators simultaneously. Sirman’s appliances can **save thousands of recipes** in the cloud, unlike traditional kitchen appliances, which can save only a few.
Moreover, you can **start a recipe remotely or delay its launch**. Therefore, the owner of several restaurants can have one digital place to store the most successful recipes.


![iot_prod.jpg](https://sirman-corporate-dev-s3-images.s3.eu-west-1.amazonaws.com/iot_prod_d229f7808a.jpg)

In addition, our **online community of chefs** shares the best recipes for Sirman appliances. Are you tempted to try some?





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