How to obtain technical support for Sirman products, from blenders to slicers

Choosing one of Sirman’s machines is not only a guarantee of quality and durability . Our commitment to meeting the needs of resellers and users also extends to after-sales service . This applies to all products, from blenders to slicers.

On this page, we describe different customer service channels and explain how to identify and access the one that suits your needs.

Differences between resellers and end customers

Before going into detail, it is important to remember that access to technical support is provided through different channels for resellers and end customers .

If you are an end customer , technical support is delivered through the retailer where you purchased the machine.

Technical support for resellers

Sirman offers various customer support channels for resellers. On our contact page, you can find a dedicated phone number for any enquiries, including technical support.

If you prefer, you can use the contact form on the same page to send your request directly from the website.

For companies located in Brazil, China, or the USA , there are dedicated channels. If your business is located in one of these countries, you can choose to contact your local Sirman office directly.

How to find original spare parts for Sirman products

If you are a reseller and need an original spare part for one of your customers, you can order it by accessing our dedicated page with your credentials.

The process is simple: once you have logged in to the site , just scan the appliance’s barcode or enter the machine's serial number . You will be guided through a quick and intuitive procedure to choose the right item.

At minimum, all of our machines are covered by a 10-year warranty , which includes technical assistance, with a state-of-the-art automated spare parts warehouse . Here we store 36,000 spare parts , ensuring a rapid response to all requests.

Technical assistance and spare parts for end customers

For end customers , technical assistance is provided by their retailer , who offers dedicated support and has access to all the necessary spare parts .

Sirman can provide timely assistance to resellers who submit requests on behalf of their customers. For this reason, it is important to follow the official support procedure , as any attempt to repair the equipment independently may invalidate the warranty.

Product guides on our blog

Sirman’s blog contains guides and instructions for choosing, cleaning and maintaining our machines. You will also find articles explaining how specific equipment works and how to use it.

Some of the most popular content deals with slicers, vacuum packaging machines and sous vide cookers:

• Our guide to slicer maintenance and cleaning
• How to choose a vacuum packaging machine
• How low-temperature cooking works
• Our guide to using a vacuum packaging machine
• How to choose a professional slicer
• The main criteria for choosing a sous vide machine

Visit our blog to find more in-depth articles .

The complete satisfaction of our customers is a top priority for Sirman, which we strengthen with a comprehensive and detailed support service.